WEBSITE CARE PLANS
NOW THAT YOUR BEAUTIFUL NEW SITE IS UP AND RUNNING AND EVERYTHING’S OPTIMISED, ORGANISED AND SYNCRONISED…
WHAT HAPPENS NEXT?
WHY WOULD I NEED A WEBSITE CARE PLAN ANYWAYS?
SO YOU’VE CRACKED THE BUBBLY, SENT THE LINK TO ALL OF YOUR FRIENDS & FAMILY AND YOU’RE OFF TO PROMOTE THE BEJEEZUS OUT OF YOUR WEBSITE…
Well, yes, you should definately do this, but once the novelty has worn off, we are going to need a serious talk.
See here’s the deal. We make websites that work, are optimised for mobile phones and woo your clients. But building a website is much like purchasing a new car. You drive it out of the showroom, it’s working perfectly and everyone is feeling fabulous.
BUT! without careful upkeep and maintenance, at some point something will go wrong. Tuning your car is an essential part of ensuring all systems running smoothly for longer. Same goes for your website.
In the worst case scenario, your website could go down, be hacked and display wierd content or all of a sudden nothing works, goes missing off the page or just looks messed up. We are not trying to scare you, but this is the reality, we see it everyday and if you are not carefully maintaining your site, then it’s only a matter of time before something like this happens to you.
WHO NEEDS A WEBSITE CARE PLAN?
DO YOU HAVE WEBSITE?
ARE YOU SENDING TRAFFIC TO IT?
If you answered yes to these questions then it’s simple.. you need to take care of your website. After all.. it’s your 24/7 salesrep and you need it to be in peak shape to convert those leads!!
Having a website care plan in place will keep you safe from malicious threats that could compromise your site which results in a negative user experience.
You wouldn’t drive your car around without insurance right? Well a website care plan is basically insurance for your website. And just like insurance on your car.. it just ticks along in the background until that time something bad happens and you think to yourself “I’m so bloody happy I put that in place!”
So you have a few options..
1: Do nothing and hope to hell nothing goes wrong.
2: Do it yourself.
3: Hire a professinal to do it for you.
WHICH WILL YOU CHOOSE?
WHAT’S INCLUDED IN A WEBSITE CARE PLAN?
We update to the latest versions of WordPress, plugins and themes. You’ll benefit from running the safest, most stable and feature-rich versions of the software.
On our Website Care Plans we check and optimise your database to ensure unnecessary data doesn’t slow down your site’s performance.
Your files are backed up monthly and databases weekly and stored securely offsite. If you are hosted with us, we also offer daily onsite restoration points.
We’ve never had to do this as prevention is always better than cure. But if something happens that we can’t fix, we will restore your website to full health with our latest backup.
We will install and configure software to help prevent spam getting through your comments or review system. If any spam does make it through, we’ll delete it.
A robot will “ping” your website every 5 minutes, 24 hours a day and if your site is down, we are immediately notified by SMS. Unlike robots, we humans do need to sleep, so fixes are done during office hours.
Our Plus and Pro Plans include a detailed monthly PDF Report on what we have done and how your site has performed against key metrics such as product sales and site visits.
HD Video Training
Get to grips with your WordPress CMS with access to over 20 High Definition Video Tutorials on how to use your WordPress Dashboard.
SEO Keyword Check
We keep track of how your keyword ranking changes, find out who your competitors are, and report on how you stack up against them in the Google search results.
Monthly Site Review
We’ll review and recommend where our support should be focussed – digital marketing strategy, technical improvements or content creation with a monthly call.
WHAT IF CLICK KREATIVE DIDN’T BUILD MY WEBSITE?
Our Website Care Plans allow us to continually support websites that Click Kreative has built or re-designed, though we do welcome new clients who are looking for a long term relationship with a dedicated webmaster.
For any site that we did not build, we first like to do a Website Discovery to become familiar with the website, do an analysis of site setup, including your current theme, plugins, database and structure, how it was built, and any potential issues that can arise. Most importantly, you’ll receive a comprehensive report of our findings with a status of your site, what we think could be improved, and what is working well.
UM, I’M NOT ON A PLAN.. WHAT CAN I DO IN AN EMERGENCY?
YOUR QUESTIONS ANSWERED
What happens if my website goes down, is hacked or breaks?
In the event that your website has a major issue, we will be there to get it fixed and back online. Our hack free guarantee doesn’t mean that it’s impossible for your site to get hacked. It means we will do everything within our power to prevent it and be able to restore it quickly if it does.
What if I need help outside of my plan option?
If you need support above and beyond what is covered under our ‘Unlimited Content Updates”, we will submit a time estimate for you to approve separately from your care plan. If approved, we will schedule a block of time for this work to be completed and it will be billed at our standard hourly rate.
Are there any lock in contracts?
There is a minimum 2 month commitment on any of our plans. After that, our care plans are paid in advance each month, which allows you to opt out of any future payments and cancel your service at any time.